Deliver High-Quality IT Services with ISO 20000-1
Elevate Your IT Service Management to Global Standards
ISO 20000-1 (often referred to as ISO 2000) is the leading ITSM standard, enabling organizations to consistently meet customer needs, manage risks, and stand out in competitive markets.
Protect your service delivery and enhance reliability by complying with ISO 20000-1. HexaFort helps automate tasks, track processes, and streamline your path to certification.
Proven Best Practices
ISO Certified
Holistic Approach
End-to-End Service
Secure Delivery
Protection Built-in
Key Business Benefits of ISO 20000-1
Transform Your Service Delivery
Global Credibility
Gain recognition by demonstrating compliance with an internationally recognized ITSM standard.
Customer Satisfaction
Boost customer trust and loyalty through consistent, quality-driven IT service delivery.
Operational Efficiency
Streamline processes, reduce downtimes, and optimize resources with structured service frameworks.
Risk Mitigation
Identify and address IT service vulnerabilities proactively, minimizing threats to business continuity.
Accelerate Your ISO 20000-1 Journey
- Full-lifecycle guidance from planning to certification
- Proven methods to reduce downtime and operational costs
- Expert consultants with decades of ITSM experience
Comparing ISO 20000-1 and ISO 9001
Scope: ISO 20000-1 focuses on IT services; ISO 9001 covers broad quality management
Emphasis: ISO 20000-1 addresses SLAs and ITIL-based processes; ISO 9001 ensures customer satisfaction across industries
Integration: Organizations often combine both to demonstrate a holistic approach to quality and service
HexaFort Advantage
Automate Compliance, Unlock Business
Frequently Asked Questions
Let us answer your ISO 20000-1 questions
It helps ensure consistent, reliable IT services that meet global best practices, enhancing customer trust and driving organizational efficiency.
Yes, we specialize in guiding organizations through the ISO 20000-1 implementation and certification process.
Perform a gap analysis to understand current IT processes, develop service management documentation, train teams, conduct internal audits, and then arrange for a formal certification audit.
Costs vary based on company size, scope, and complexity. Contact us for a tailored quote that outlines your specific requirements.
Often people say "ISO 2000" colloquially, but the correct standard is ISO/IEC 20000-1. It sets requirements for an effective IT service management system.
ITIL is a best-practice framework, while ISO 20000-1 is an auditable standard that certifies your IT service management system aligns with global benchmarks.
Yes, both standards share a common structure, making integration a smooth process for holistic quality and service management.
No, it’s fully scalable. Small and medium-sized organizations also benefit from improved IT service processes and higher customer satisfaction.
The timeline varies. Organizations generally need several months to design processes, train staff, and complete audits, depending on complexity and readiness.
You’ll maintain compliance through regular internal audits and periodic surveillance audits, fostering ongoing improvement in your IT service management.
